Privacy policy

Last updated: April 2026

At Black Ridge Group, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully before using our website or placing an order.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as certain information collected automatically when you visit our website.

Information you provide:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store your card details)
  • Any messages or inquiries submitted through our Contact Us page

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on the website
  • Referring URLs and click behavior
  • Device type and operating system
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping notifications, and tracking updates
  • To respond to your questions, requests, or complaints
  • To improve our website, products, and overall customer experience
  • To detect and prevent fraudulent transactions or unauthorized activity
  • To comply with applicable legal obligations
  • To send promotional emails or offers, where you have consented to receive them

We will never sell your personal information to third parties. Your data is used solely to operate and improve our business and to serve you better.

3. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors interact with our site.

We use cookies to:

  • Keep items in your shopping cart
  • Remember your preferences and settings
  • Analyze website traffic and performance
  • Deliver relevant advertising (via third-party tools such as Google Analytics or Facebook Pixel)

You can control cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to any third parties. We may share your data only in the following limited circumstances:

  • Service providers: We work with trusted third parties such as payment processors, shipping carriers, and email platforms who help us operate our business. These parties are contractually obligated to keep your information secure and may only use it to perform services on our behalf.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. If you would like us to delete your data, please contact us and we will process your request in accordance with applicable law.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure, PCI-compliant payment providers.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we have no control over the content or privacy practices of those sites and are not responsible for their policies. We encourage you to review the privacy policy of any third-party site you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to withdraw consent for marketing communications at any time
  • The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out.

Email: blackridgegroupnc@gmail.com Mailing Address: 4934 Derbyshire Dr, Charlotte, NC 28270, United States

You can also visit our Contact Us page for additional ways to get in touch. We will respond to all privacy-related inquiries within 1–2 business days.